Return & Refund Policy

1. Return Eligibility
We accept returns under the following conditions:

  • The item is defective, damaged, or incorrect upon delivery.
  • The return request is made within 7 days of receiving the product.
  • The item is unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items
The following items are not eligible for return:

  • Perishable goods (e.g., food products, flour, etc.).
  • Used or damaged items due to customer mishandling.
  • Items without original packaging or missing parts.

3. Return Process

  • Customers must contact us at new_family88@hotmail.com within 7 days of receiving the product.
  • Provide your order number, product details, and images of the issue (if applicable).
  • Once approved, we will provide return instructions.
  • The customer is responsible for return shipping costs unless the return is due to our error.

4. Refund Policy

  • Refunds will be processed once the returned item is received and inspected.
  • Refunds are issued via the original payment method within 7-14 business days.
  • Shipping fees are non-refundable.
  • If the refund is delayed, please contact your bank or payment provider.

5. Exchanges

  • Exchanges are only available for defective or damaged items.
  • If a replacement item is unavailable, a refund will be issued.

6. Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not been shipped.
  • Once an order is shipped, cancellations are not allowed.

7. Contact Us
For return and refund inquiries, please contact us at new_family88@hotmail.com.