Shipping & Delivery
1. Shipping Locations
We currently deliver within Malaysia. International shipping is not available unless stated otherwise.
2. Shipping Fees
- Shipping fees are calculated at checkout based on the delivery location and order weight.
- Additional charges may apply for remote or non-standard delivery areas.
3. Delivery Time
- Standard delivery: 3-7 business days.
- Delays may occur due to public holidays, unforeseen circumstances, or courier service issues.
- Customers will receive a tracking number once the order has been shipped.
4. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
5. Tracking Your Order
- Once your order is shipped, a tracking number will be provided via email.
- Customers can track their orders through the courier service’s website.
6. Failed Deliveries & Returns
- If the provided shipping address is incorrect or incomplete, the package may be returned to us, and re-shipping fees will apply.
- If no one is available to receive the package, the courier service may attempt redelivery or hold the package at a collection point.
7. Damaged or Lost Packages
- If you receive a damaged package, please contact us within 48 hours with photos as proof.
- For lost packages, kindly reach out to us, and we will coordinate with the courier to resolve the issue.
8. Contact Us
For any shipping-related inquiries, please contact us at new_family88@hotmail.com.
